Refund & Return Policy

RETURNS

We want you to be satisfied with your Cryo Remedy purchase. Eligible unopened and unused products may be returned within 7 days of delivery.

To be eligible for a return, the product must be unopened, unused, undamaged, and in its original packaging. Products that have been opened, used, altered, or removed from their original packaging are not eligible for return or refund.

Due to the nature of our products and our commitment to product safety, sanitation, and quality control, opened or used cosmetic, topical, personal-care, and professional-use products cannot be returned or restocked.

Before returning any product, please contact us at cryoremedy@gmail.com for return authorization. Products returned without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the return is due to an error by Cryo Remedy. Original shipping charges are non-refundable.

Once an authorized return is received and inspected, we will notify you regarding the status of your refund. Approved refunds will be issued to the original payment method. Please allow your financial institution additional processing time for the refund to appear.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We take great care in preparing and shipping every Cryo Remedy order.

If your order arrives damaged, defective, leaking, or you receive an incorrect item, please contact us at cryoremedy@gmail.com within 7 days of delivery.

Please include:

• Your order number
• Photos of the affected product
• Photos of the shipping box and packaging
• Photos of the shipping label
• A brief description of the issue

This information may be required so that we can investigate the shipment and, when applicable, file a claim with the shipping carrier.

After reviewing the issue, we may provide a replacement, refund, or other appropriate resolution.

Please do not discard damaged products or shipping materials until we have completed our review, as the carrier may require them as part of a claim.

PRODUCT QUALITY & DESCRIPTION CONCERNS

If you believe you received a product that is defective or materially different from the product you ordered, please contact us at cryoremedy@gmail.com within 7 days of delivery.

Please provide your order number, photographs when applicable, and a description of your concern so that we can review the matter.

SHIPPING & INCORRECT ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order. Once an order has been shipped, Cryo Remedy cannot guarantee that the shipping address can be changed or the shipment redirected.

Cryo Remedy is not responsible for packages delivered to an incorrect address provided by the customer.

If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, or other customer-related delivery issue, the customer may receive a refund for the eligible product cost only after the merchandise has been returned to and inspected by us. Original shipping charges are non-refundable.

Any additional shipping charges incurred for returned or reshipped packages are the responsibility of the customer.

LOST OR MISSING PACKAGES

If tracking information shows that your package has been lost in transit or has not been delivered within the carrier's expected timeframe, please contact us so we can assist with a carrier investigation.

If tracking shows a package as delivered, but you cannot locate it, please contact the shipping carrier and notify us promptly. Carrier investigations may be required before a replacement or other resolution can be considered.

ORDER CANCELLATIONS

Orders may only be canceled before they enter processing or fulfillment. Once an order has been processed, packaged, or shipped, it cannot be canceled and will be subject to our standard return policy.

REFUSED OR UNCLAIMED PACKAGES

Packages that are refused, abandoned, or returned to Cryo Remedy as unclaimed may be eligible for a refund of the product cost after the merchandise has been received and inspected.

Original shipping charges and any return shipping or carrier fees are non-refundable.

FINAL SALE / CUSTOM ORDERS

Private-label, custom-labeled, custom-manufactured, special-order, bulk, and other customized products are final sale and non-returnable, unless the products were damaged or there was an error made by Cryo Remedy.

REFUNDS

Approved refunds are issued to the original method of payment.

Please allow 5–10 business days after a refund is processed for it to appear on your account, depending on your bank or credit card provider.

Shipping charges are non-refundable unless the refund is the result of an error by Cryo Remedy.