Shipping Policy

How Long Does It Take to Ship My Order?

We understand how important it is to receive your order promptly. Our goal is to process and ship most in-stock orders within 1–2 business days.

Orders are processed and shipped Monday through Friday, excluding holidays.

Expedited orders placed before 3:00 PM Eastern Time on a business day are generally processed and shipped the same business day. Expedited orders placed after 3:00 PM Eastern Time will generally ship the following business day.

Please note that selecting an expedited shipping service affects the UPS transit time after your order has shipped. Saturday delivery is not included unless specifically offered and selected at checkout.

If we anticipate an unusual or extended delay in processing your order, we will contact you by email or phone.

Shipping Carrier & Rates

All Cryo Remedy orders are shipped via UPS.

Available UPS shipping methods and rates are displayed during checkout before you complete your purchase.

Shipping charges may include shipping, packaging, and handling costs. We carefully package our products to help ensure they arrive safely and securely.

When Will I Receive My Order?

For most addresses within the continental United States, UPS Ground shipments typically arrive within approximately 1–5 business days after your order has been processed and shipped.

Please keep in mind that order processing time and UPS transit time are separate.

Once your order leaves our facility, you will receive a shipping confirmation email containing your UPS tracking number.

Expedited shipping options, including UPS 2nd Day Air and UPS Next Day Air, may be available at checkout for an additional charge.

Delivery dates and transit times provided by UPS are estimates unless the selected UPS service specifically includes a delivery guarantee. Delays caused by weather, service interruptions, holidays, or other circumstances outside Cryo Remedy's control may affect delivery.

Where Does My Order Ship From?

All orders ship from our Manufacturing | distribution center in Venice, Florida.

Tracking Your Order

Once your order has shipped, you will receive an email containing your UPS tracking number.

Please allow time for UPS tracking information to update after your shipping confirmation is received.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before completing your purchase. Once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed or the package redirected.

Cryo Remedy is not responsible for packages delivered to an incorrect address provided by the customer.

If UPS returns a package to us because of an incorrect or incomplete address, refusal of delivery, or another customer-related delivery issue, additional shipping charges will apply if the customer requests reshipment.

Original shipping charges are non-refundable.

Lost or Delayed Packages

Once an order has been transferred to UPS, delivery is subject to UPS operations and delivery schedules.

If your package appears to be lost or significantly delayed, please contact us at cryoremedy@gmail.com so we can assist with initiating a UPS investigation or claim when appropriate.

If UPS tracking indicates that your package was delivered but you cannot locate it, please check around the delivery location and with household members, neighbors, building management, or other locations where UPS may have left the package.

Please contact us promptly if the package still cannot be located.

Damaged Shipments

If your order arrives damaged, please contact us at cryoremedy@gmail.com within 7 days of delivery.

Please include your order number and photographs of:

• The damaged product
• The shipping box
• The interior packaging
• The UPS shipping label

Please do not discard the product, shipping box, or packaging materials until the claim has been resolved. UPS may require these materials as part of its investigation.

Please refer to our Refund & Return Policy for additional information regarding damaged products.

Expedited Shipping

UPS expedited shipping refers to the transit service selected and does not automatically eliminate order processing time.

Expedited orders placed before 3:00 PM Eastern Time on a business day are generally processed and shipped the same business day. Orders placed after the cutoff, on weekends, or on holidays will generally be processed on the next business day.

UPS 2nd Day Air, UPS Next Day Air, and other expedited services are subject to UPS service availability and terms.

Alaska & Hawaii

Orders to Alaska and Hawaii are shipped via UPS and may require additional transit time.

Available services and shipping rates will be displayed at checkout. Certain expedited services may not be available for all destinations.

Changes to Our Shipping Policy

Cryo Remedy reserves the right to update or modify this Shipping Policy at any time.

Changes become effective when the revised policy is posted on our website. We encourage customers to review this policy periodically for updates.